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Service quality and export performance of business-to-business service providers: the role of service employee- and customer-oriented quality control initiatives / C. Sichtmann, M. von Selasinsky, A. Diamantopoulos

20 октября 2002 в 10:00
Service quality and export performance of business-to-business service providers: the role of service employee- and customer-oriented quality control initiatives / C. Sichtmann, M. von Selasinsky, A. Diamantopoulos // Journal of International Marketing. - 2011. - Vol. 19, № 1. - P. 1-22.